Privacy Policy

Last updated: 5 May 2026

This Privacy Policy explains how The Wihan Method collects, uses and protects personal information when you use our website or contact us about our tutoring services.

Website: www.thewihanmethod.co.za
Business name: The Wihan Method
Responsible person: Wihan Swanepoel
Operating area: Witbank, South Africa
Email: wihanmethod@gmail.com
Phone / WhatsApp: 072 945 3564

1. About The Wihan Method

The Wihan Method provides maths tutoring services for learners. Our website is mainly used to share information about our tutoring services and to allow parents, guardians or learners to contact us.

2. Personal information we may collect

We do not collect unnecessary personal information from people simply browsing our website.

However, we may collect personal information when you choose to contact us by WhatsApp, email, phone or any other contact method provided on the website.

This may include:

Your name and surname
Your phone number
Your email address
The learner’s name, grade or school information, where relevant
Information you provide in your message or enquiry
Details needed to arrange lessons, diagnostic tests or tutoring support
Payment or billing information, if tutoring services are booked

We only collect information that is reasonably needed to respond to enquiries, arrange tutoring services and communicate with parents, guardians or learners.

3. Information about children

Because our tutoring services may involve learners under the age of 18, we aim to communicate mainly with parents or guardians.

Where information about a learner is provided, we use it only for tutoring-related purposes, such as understanding the learner’s grade, learning needs, progress and lesson arrangements.

We do not knowingly use children’s personal information for unrelated marketing or unnecessary purposes.

4. How we collect information

We may collect personal information when you:

Send us a WhatsApp message
Send us an email
Phone us
Book or enquire about tutoring services
Provide information needed for a diagnostic test, lesson or tutoring plan

At this stage, our website does not intentionally collect contact details from visitors who only browse the site.

5. Why we use personal information

We may use personal information to:

Respond to enquiries
Communicate with parents, guardians or learners
Arrange tutoring lessons
Arrange diagnostic tests
Provide information about our services
Send lesson reminders or updates
Keep basic records relating to tutoring services
Send invoices, payment details or payment confirmations where needed
Improve how we provide our tutoring services

We do not sell personal information.

6. WhatsApp, email and third-party services

If you contact us through WhatsApp, email or another third-party platform, that platform may also process your information according to its own privacy policy.

The Wihan Method is not responsible for how third-party platforms process personal information, but we only use those platforms to communicate with you about tutoring-related matters.

7. Cookies and website tracking

Our website does not intentionally use advertising cookies, tracking cookies, Meta Pixel or Google Ads tracking cookies.

The website may use basic technical cookies or server logs that are necessary for the website to work properly, improve security or allow WordPress and hosting services to function.

These technical tools may collect limited information such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit

We do not use this information to personally identify visitors unless required for security, legal or technical reasons.

If we add tools such as Google Analytics, Google Ads tracking, Meta Pixel, newsletter forms or online booking forms in the future, we will update this Privacy Policy.

8. Direct marketing

We may contact you about tutoring services if you have asked us for information or have used our services before.

We will not spam you or sell your details to anyone else.

You may ask us to stop sending marketing or promotional messages at any time by contacting us at:

wihanmethod@gmail.com

The Information Regulator has issued guidance on direct marketing under POPIA, including electronic communications and the processing of personal information for marketing purposes.

9. Sharing of personal information

We do not sell, rent or trade personal information.

We may share personal information only where necessary, for example:

With service providers who help us operate our website, email or communication systems
If required by law
If needed to protect our legal rights
If necessary to provide tutoring-related services

Any service provider we use should only process information for the purpose of providing the relevant service.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary.

As a general guide:

Enquiry messages may be kept for up to 12 months after the last communication.
Information relating to active tutoring clients may be kept while tutoring services are being provided.
Basic records relating to payments, invoices or business administration may be kept where required for legal, tax or accounting purposes.
WhatsApp and email messages may be deleted when they are no longer needed.

POPIA states that records of personal information should not be kept longer than necessary for the purpose for which the information was collected, unless a lawful reason applies.

11. Security of personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no website, email system or online platform can be guaranteed to be completely secure. You should avoid sending sensitive information through WhatsApp or email unless necessary.

12. Your rights

You may contact us to:

Ask what personal information we have about you
Correct or update your personal information
Ask us to delete personal information where legally allowed
Object to certain uses of your personal information
Ask us to stop sending marketing messages

To make a request, contact:

Wihan Swanepoel
Email: wihanmethod@gmail.com
Phone / WhatsApp: 072 945 3564

13. Complaints

If you believe your personal information has been handled incorrectly, please contact us first so we can try to resolve the issue.

You may also lodge a complaint with the Information Regulator of South Africa. The Information Regulator’s complaints page says a person may lodge a POPIA complaint if they believe their personal information has been processed in a way that violates POPIA.

POPIA complaints email: POPIAComplaints@inforegulator.org.za

14. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this website with the updated date.